Bitcoin Global (“us”, “we”, or “our”) operates bitcoin.global and mobile app (the “Website”). We respect your privacy and apply all the necessary measures to protect it and prevent it from unauthorized access, modification, disclosure. This page informs you of our policies regarding collection, storage, usage, maintaining, disclosure and elimination (each and all referred to as a “processing”) of the personal information we receive from the Website users.
We use and process your Personal Information strictly and limited to the purpose of providing the Website service and improving it. By using the Website, you agree to the collection and use of information in accordance with this policy.
Information collection and use
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, register and provide the service, (“Personal Information”). You may always refuse to provide us the information and voluntarily decide to provide to us any other non-required information. In case you choose not to provide the requested information, you may not be able to access or utilize all or any of our services.
We collect the following informaion
Information you provide to us at registration
When you create a Bitcoin Global Account, you provide us with personal information that includes your contact information that is required for authentication (email address, name, and a password). You can also choose to add a phone number for SMS or Google Authenticator account to be used for 2FA verification for better security protection.
Information we collect when verifying and authenticating user identity, KYC and AML check.
To comply with global industry regulatory standards, including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter Terrorist Financing (CTF), Bitcoin Global requires user accounts to undergo user identity verification and authentication. This entails collecting formal identification data, including biometric.
We may collect or receive your personal and non-personal data by receiving it directly from you (contact form, phone/video call or email inquiry), monitoring the use of or interaction with our website, other email/chat communications sent by us; third party sources, usually providing “Know your client” information when on-boarding; publicly available sources. We may collect different types of personal data that include:
- date of birth;
- country of residence;
- email address;
- phone number;
- business name;
- job title;
- payment information;
- request government issued IDs;
- ID number;
- your photography;
- login name/nickname;
- documents confirming your source of funds;
- results of KYC or Politically Exposed Person (PEP) checks, including information collected by our suppliers;
- other Personal Data if provided during passing KYC/compliance/verification procedures (including additional), etc.
Information we collect when you use our services
Service Usage Information. Log Data
Like many other website operators, we collect information that your browser sends whenever you visit our Website (“Log Data”). Through your use of the Website, we may monitor and collect tracking information related to usage such as access date & time, device identification, operating system, browser type and IP address, etc. This information may be directly obtained by Bitcoin Global or through third-party services. Also for the purpose of analytics, we may collect information about your location whenever you interact with our website. Your location can be determined with varying degrees of accuracy by IP address.
This service usage data help us and our systems to ensure that our interface is accessible for users across all platforms and can aid in case of disputes or technical issues. We retain the originals or copies of the documents, which serve as the basis for identification and verification of persons, and the documents serving as the basis for the establishment of a business relationship no less than five years after termination of the business relationship.
We retain the documents prepared with regard to a transaction on any data medium and the documents and data serving as the basis for the notification obligations for no less than five years after making the transaction or performing the duty to report.
For all personal and corporate user accounts, we may collect transaction information including but not limited to deposit reports, account balances, trade history, withdrawals, order activity, price, distribution history, currency used in transaction, the timestamps trades took place, the chat logs of the trade, the payment method, a record of initiated trades, trade IDs, merchant invoice information (if exists) and other information (if exists). This transaction data are monitored for suspicious trading activity for user fraud protection, and dispute resolution.
Why does Bitcoin Global collects this informtaion
To provide and maintain our services
We use the information collected to deliver our services and verify user identity, to administer our business, including data analysis, research, troubleshooting, statistical and survey purposes and security, to ensure our website, app, products and services are as effective and relevant as possible to provide you the best service possible.
We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you the services without utilizing such data as identification, contact information and transaction-related information.
To protect our users
We use the information collected to protect our Website, users’ accounts and archives, help us ensure that our customers are genuine and to prevent and detect fraud, money laundering and other crime (such as terrorist financing and offences involving identity theft).
We use IP addresses, location and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.
Also we analyse trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and/or loss of funds as a consequence of bad actors’ mala fide actions.
To comply with legal and regulatory requirements
In respect to the privacy and security of data you share with Bitcoin Global, we inform you of our approach to complying with regulations, governmental requests and user-generated inquiries in order to carry out regulatory checks and meet our obligations to our regulators. We will only use your personal data when the law allows us to. We will not disclose or provide any personal information to third party sources unless such disclosure is established by law and the request is reviewed and approved by our legal and compliance team and/or we have received a prior consent from the user.
To measure and improveWebsite performance
We actively measure and analyse data to understand the way our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience.
In order to improve the quality of the service we continuously monitor our systems’ activity information and react and respond to user’s requests.
To communicate with you
We use personal information collected (email address, name, nick, phone, etc.) to interact with users directly when providing service, providing customer support or to keep you informed about logins, transactions, and security and for you to communicate with other users. Without processing your personal information to establish each communication process, we will not be able to provide a service, respond to your submitted requests, questions and inquiries. All direct user’s communication scripts are kept confidential and encrypted. We do not send any unlawful marketing or spam.
To enforce our Terms of Service and other agreements
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet is totally secure. While we strive to use commercially acceptable means to protect your Personal Information, as well as we request that you understand the responsibility to independently take safety precautions to protect your own personal information.
Bitcon Global has implemented a number of security and technical measures to ensure that your information is protected and securely maintained. Our data security measures include, but are not limited to: encryption, anonymization technology, asset and data diversification, internal data access restrictions, and strict physical access controls to buildings & files. We adopt appropriate data collection, storage, and processing system and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. We use industry-standard technical and organizational measures to secure the information we store.If you suspect or have any doubts that your personal information has been compromised, especially account and/or password information, please lock your account and contact Bitcoin Global immediately.
Other use of personal information
- send information or content to you which we think may be of interest to you by email, or other means and send you marketing communications relating to our business;
- send information on commercial collaboration, etc. promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
- and meet legal requirements.
Sharing your personal information
We do not sell, trade, or rent personal identification information to others.
In order to provide you with the best possible service we use services from third party companies. As part of these services it is necessary to share part of your personal data with them. As an example:
- Sentry.io – we use Sentry.io to help our developers find and fix errors with the service.
- Google services – analytics, etc.
- Cloud services/server services, etc.
When we share such information we make use of standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer and check that third-party data processors are compliant with the GDPR and other Privacy protection frameworks and European Commission standards. However, we do not control, and are not responsible for the content or practices of these services, and we advise you to check the privacy policies of any such third parties directly.
If you are located in the EEA, please note that your personal data may be transferred to countries that are not part of the EEA. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the European Union and under the Data Protection Legislation as follows:
- choosing only partners and services that are compliant with the EEA standards;
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal data) including notifying you and the governing authority where we are legally required to do so.
Types of the information we do not process
The Website and our services are not intended and targeted at children (under 18), and we do not collect or store any information about children under 18. We do not process information about the racial or ethnic origin, membership in political parties, political opinions, religious or philosophical beliefs, trade union membership, genetic/biometric data, health, sex life or sexual orientation.
If you believe that we have collected such information, please directly contact us immediately ([email protected]) in order to delete this information.
Your data protection rights
You can request to correct, edit, update or delete your personal information. You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can withdraw your consent for data processing at any time and ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you withdraw your consent, we may limit our service to you. To exercise any of these rights, please contact us directly at [email protected]. Also you may request to access and control the personal information we have collected. Within a reasonable timeframe we will handle your request and notify you of the actions we have taken.
You can access the vast majority of personal data we store on your account and make changes in your profile, here are following pages:
- Dashboard – your dashboard lets you access your trades and advertisements as well as all related data.
- Support center – you can find the support tickets that you’ve opened through the support center.
- Wallet history – your full transaction history can be found on the wallet transactions page.
- Account IP logs – displays your login history.
We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications, and you will always have the opportunity to opt-out.
Retention period of personal data
The retention period during which we keep your information depends on the type of the information and is defined below. We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to provide services, comply with our legal obligations, resolve disputes, etc.).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, securely store your Personal Information using a data diversification method and isolate it from any further processing until deletion is possible. We may delete this information at an earlier period after the request, as described in the “Your data protection rights” clause below.
We retain information about your marketing preferences for a reasonable period of time from the date you expressed interest in our content, products, or services, such as when you last opened an email etc. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Most of your data are stored for 5 years after you’ve requested account deletion. We retain the copies of the documents, which serve as the basis for identification and verification of persons, and the documents serving as the basis for the establishment of a business relationship no less than five years after termination of the business relationship. If you’ve never used your account for trades or transactions, your data is deleted during 14 days after you delete your account. Notwithstanding the other provisions, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject to, or in order to protect your vital interests or the vital interests of another natural person.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will, therefore, be kept according to the following factors to be used to determine how long it is kept:
- our objectives and requirements for performance of the services;
- the types of personal data in question;
- the purposes for which the data in question is collected, held and processed;
- our legal basis for collecting, holding and processing that data;
- and any legal obligation to retain data.
We ensure that the data kept is regularly reviewed against those criteria to access whether it should be kept any longer.
Notwithstanding the retention period, certain personal data may be deleted or otherwise disposed of prior to the expiry of its retention period when we decide to do so (whether in response to a request from you or otherwise).
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the period we need to access the data for the provision of services, receiving payment, resolving your customer support issue or other issues or for any other auditing or legal reasons.
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Hot to contact us and our Data Protection Officer